As many of you may remember, I recently had to send my Nexus 7 back to Google because of some screen lift issues. In my previous article, I talked about my experience calling Google’s support (on a holiday, no less), and how well the company handled my request.
Now, I’m happy to report that I currently have in hand a perfectly working Nexus 7, courtesy of Google. However, although I did get a new device, it took quite a while to get here. It’s been about two weeks since I first made the call, and while the 8GB Nexus 7 was in stock with two day shipping for new buyers, it took quite a while for me to get a new unit. Not only that, the tablet I got wasn’t new, as the seals on the box were broken. It did, however, have new plastic shrink wrap on the accessories and tablet, but it was clearly a return.
Of course, since the tablet doesn’t seem to have any problems, this is perfectly fine. It would have been nice if Google shipped it out a little faster as well, but at least I didn’t have to wait for them to receive my broken device before they sent me a new one. I mentioned before that they placed a hold on my credit card for the price of the Nexus 7 just in case, but the appear to have received my broken device and removed the hold. As such, I can certainly say that I think Google has done a good job supporting its products, and hope to keep my now working Nexus 7 for a long time.
This also means that there is absolutely no reason not to enter our Nexus 7 giveaway, which will be running through the end of this month.
This would have been my second choice for a Tablet, but I just got today my ASUS Infinity Pad…so I’m off to go play.
But of course, having a Nexus pad wouldn’t be so bad either, for portability sake that is…
A buddy of mine had the same screen lift problem and He sent his tablet back 2 days after reading your initial post about the screen lift problem. He got it back 2 days ago though. So I really think the delivery time varies.
Thanks for the update. While I agree that it would be great to have the returned unit be replaced with a new one, especially as it was almost new, it would not be economical for the company. Apple has been doing the same thing all along.
The delay is probably the result of a couple of things. Selling, and supplying, new units is undoubtedly top priority. There is quite a bit of handling involved in replacing returned units – disassembly/reassembly, quality checking, resealing – plus they probably were not set up for the quantity of returns.
Overall, assuming the ‘new’ unit develops no problems in the immediate to near future, your experience seems pretty satisfactory.
I would love to win a new nexus! I greatly appreciate all of your writing on the new tablets and ipod alternatives. Reading your site’s reviews and suggestions has been a great influence in what I eventually buy.
Bummer that its a return unit, but its nice that they have been so responsive.
Maybe they were cache’ing all the google searches on a special hotspot browser.
I would like a portability tablet like the Nexus 7. Pair it up with a Wifi device that connects to the cellular network and I can go anywhere.
Thanks for keeping us in the loop. Hopefully no new problems, but how long is warrany good for? A buddy bought thru a warehouse group and their warranty is $50 for 2years.
I am glad that they are on top of their game when assisting a customer. Like this people will be willing to trade an iPad for a Nexus.
Good for them on replacing it, but better if it were new.
That’s great to here about the great customer service. It’s a pretty good value device especially with its $30 price drop in Canada to $230 (16gb model).
http://mobilesyrup.com/2012/09/19/nexus-7-gets-first-price-drop-at-staples-this-saturday-16gb-version-falls-to-233/
If only it had a microsd slot than it would be the most perfect 7inch tablet.
Here’s to hoping that I don’t need to purchase a Nexus 7 and can win it here at the giveaway.
Thanks so much! Good luck everyone who enters the giveaway!
Do you happen to know the chances of the screen lifting? is there anything users do that cause it? And if say I were to win the giveaway (sooo excited btw) and the screen lifted, would I have to return it to you or google?