Motorola was supposed to offer its Moto X smartphone for $349 off-contract yesterday, but due to staggering demand, the site was taken down by an overwhelming amount of shoppers looking to take advantage of the deal. Thankfully, Motorola will offer reconciliation to the shoppers who couldn’t get their phones yesterday by offering the deal on two extra days: this Wednesday, and next Monday. The Google-owned company is also extending its 30% off accessories deal, too.
Motorola CEO Dennis Woodside issued an apology to customers today in a post on the company’s official blog. He notes that a few customers were able to place their orders, but the majority couldn’t – and because of that, the company will be offering the deal two more times, with twice the amount of phones available for purchase.
Here is what we are going to do: Starting at 12 pm EST/9 am PST this Wednesday, we will relaunch the $349 promotion. To help make up for this major inconvenience to shoppers, we will also add an additional promotional day on Monday, December 9. We will double the quantity of phones available, while supplies last, to allow as many people as possible to take advantage of the promotion. We’re also extending the 30% off offer on accessories to these two days.
The Moto X has been universally praised for its great design, nearly stock operating system, and intuitive software features. It’s a great phone, and the fact that the company making it is giving customers a second and third chance to get it at a lower price speaks volumes to how Google and Motorola care about their customers.
Were any of you able to place your orders yesterday? If not, will you be trying again on Wednesday or Monday?