Some good news for Chromebook Pixel users who are finding themselves cut off from the two-year free LTE Verizon data plan after only one year: Google appears to be trying to make things right.
While Pixel purchasers were originally promised a 100MB monthly data plan for free for two years, reports have started flooding in that Verizon has cancelled the plan after only twelve months, with no explanation or apology – other than to pay up if you want more data. This is in spite of the fact that the Chromebook Pixel was advertised by Google as coming with free LTE data for 24 months, and evidence of this advertising remains all over the internet.
Thus, it’s quite understandable that a lot of people are upset about this, with a law firm even looking into the matter. Google, for its part, says that this is totally outside of its control, but is still trying to make things right by offering all consumers who purchased the LTE-enabled Pixel a $150 gift card. Google says, “we appreciate that this issue has inconvenienced some of our users.”
Verizon only had this to say:
We understand that some Chromebook Pixel customers may have lost their promotional data, 100MB a month for two years, early. We apologize for this and are working on a solution for those customers.
If you are affected by this, you must contact the Play Store to request your $150 gift card. The US number is 855-836-3987. Props to Google for stepping up when it really didn’t have to!