Google Play support experience: New Nexus 7 and shipping delays

As many of you may remember, I recently had to send my Nexus 7 back to Google because of some screen lift issues. In my previous article, I talked about my experience calling Google’s support (on a holiday, no less), and how well the company handled my request.

Now, I’m happy to report that I currently have in hand a perfectly working Nexus 7, courtesy of Google. However, although I did get a new device, it took quite a while to get here. It’s been about two weeks since I first made the call, and while the 8GB Nexus 7 was in stock with two day shipping for new buyers, it took quite a while for me to get a new unit. Not only that, the tablet I got wasn’t new, as the seals on the box were broken. It did, however, have new plastic shrink wrap on the accessories and tablet, but it was clearly a return.

Of course, since the tablet doesn’t seem to have any problems, this is perfectly fine. It would have been nice if Google shipped it out a little faster as well, but at least I didn’t have to wait for them to receive my broken device before they sent me a new one. I mentioned before that they placed a hold on my credit card for the price of the Nexus 7 just in case, but the appear to have received my broken device and removed the hold. As such, I can certainly say that I think Google has done a good job supporting its products, and hope to keep my now working Nexus 7 for a long time.

This also means that there is absolutely no reason not to enter our Nexus 7 giveaway, which will be running through the end of this month.

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Aaron Orquia

Aaron Orquia is an associate editor at Pocketables. He has been using Android and Linux since he bought his first computer years ago, and his interest in technology, software, and tweaking both to work just right has only grown stronger since then. His current gadgets include a OnePlus One, a Pebble smartwatch, and an Acer C720 Chromebook.

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